Absolute Support

Intensive Care

After the installation of your security system, it will go into what we call the 'Intensive Care' period. Over the following two weeks we will remotely monitor its performance on a daily basis. In the unlikely event of you experiencing a problem, please ring our Intensive Care Helpline on 0161 761 4455 and your call will be responded to within one hour. On expiry of the 'Intensive Care' period, your system then becomes the responsibility of our Maintenance Team. A maintenance package with Absolute CCTV will give you total peace of mind and protect the investment you have made in your new security system.

Maintenance

There are three Absolute CCTV Maintenance Service Packages to choose from depending on your own unique requirements. All packages include the following:
  • Preventative Assessment - An annual site visit, in which all equipment, cabling and ancilliaries are reviewed, all equipment will be cleaned and cameras refocused and repositioned if required.
  • Free Call Outs - If any unforseeable errors occur with the system, an engineer will respond either the same or next working day* - GUARANTEED.
  • Free Technical Help - As part of the service, assistance can be given remotely or via telephone for assistance on any functions related to the system.
  • Corrective maintenance. The provision of loan equipment is paramount with any maintenance contract. In the unlikely event of equipment failing, there will be replacement part(s) provided on a temporary loan basis.

Rental

Using a finance plan to acquire your new security system is both a sensible and tax efficient decision for you. Our rental plan allows you the system you need now, giving you the protection you need and the installation immediately. We can include all the elements necessary from the cameras, monitors and digital recorders through to the front end control software and system controllers. The Rental Agreement even gives you the peace of mind of a maintenance package being included.

Please contact us on 0161 761 4455 for further information.


* Response Details:
  • The working hours covered by the maintenance packages are Monday to Friday, 8.30am to 5.00pm. Weekends and bank holidays are not included as response days. The same day response is calculated from a 24 hour clock. Our Silver and Gold maintenance packages include enhanced response times. Contact Absolute CCTV on 0161 761 4455 for further details.
  • If the CCTV system is networked, the system will be accessed remotely to clear the fault. If the fault is cleared, the client will be advised and there will be no further action. If the fault is not cleared, an engineer will be sent to site.
  • A fault will be given a priority rating; e.g. a failed digital recorder will be ranked higher priority response than a faulty monitor.
  • Every response will be same day or next working day - GUARANTEED.
  • For package details and costs please contact Absolute CCTV on 0161 761 4455.